The bike was missing some screws at first but customer service was quick to overnight me the right parts.
Super pleased with the performance with this bike. Suspension, speed, handling, tires are superb. The look of it is really cool and it has the range to get me where I want to go without worrying about running low.
However, I will say that the seat is really uncomfortable. I don't need a bike to feel like a couch, but it honestly hurts after riding awhile. It feels like you are sitting on a piece of plywood with a thin towel over it. I've had my legs go numb after riding it for 20 minutes and I find that I am constantly shifting my weight to get blood flow going. I think I will have to makeshift a seat padding. I'd love it if there was a premium seat offering, I'd definitely buy and it would make the experience be an A+. Other than that, I am really happy with the bike!