FAQ

GENERAL

An electric bike, often called an "e-bike" is a bicycle that is fitted with an electric motor for propulsion.

E-bikes come in many different styles sizes and shapes; are used for many different applications or use cases and often fulfill different needs for different kinds of riders.

Originally, e-bikes were intended to assist riders who need help, or are not capable of pedaling entirely on their own. More recently, the electric bike segment has grown to include many more varieties, uses, power levels, applications, etc.

Zooz Bikes is focused on a very specific subset of the growing e-bike market.


First, consider your intentional use of your bike. Is it purely for transportation? For work? For exercise? For fun? This could effect the features, design or style of ebike you choose.

Second, consider the setting in which you will be riding your bike. Is it in the city? The suburbs? Or wide open spaces? Does it have to fit in a closet or be carried up stairs? Does it have to spend long amounts of time outside unattended? This could effect how heavy, fast or flashy a bike you select.

How far do you want to go? How fast do you want to go? Do you want to pedal a lot, pedal just a little bit, or not pedal at all? E-bikes come with a wide range of features and designs that will optimize one of the other.

Also, consider your local laws. Ebike laws are constantly changing and being updated with the growing adoption of ebikes. Laws can vary greatly from country to country, state to state or even city to city. Furthermore, some locales don't currently have any laws or law enforcement is unaware or not encouraged focus on bike traffic of any kind.

Lastly, remember that e-bikes inherently make you go faster that you would otherwise be able to propel yourself. Increased speed increased the likelihood and severity of an accident. Always ride within your limits and as conditions of your bike and the riding surface allow.

ZOOZ Bikes focuses on the quality and fun of the ride instead of extraneous features like USB ports, luggage racks and handlebar tassels.

The Urban Ultralight’s foundation starts with a patented 4130 Chromoly steel frame with a large battery that has been integrated into the eat that has been meticulously crafted to offer just the right amount of flex and a riding geometry to encourage a spirited rip. It uses standard, but premium bicycle parts and electrical systems that do not overcomplicate this simple but elegant ebike.

It may sound simple, but simplicity is never simple. ZOOZ has scrupulously vetted, tested and matched each part with great attention to detain for every part and feature. The result is a balanced ride that feel obvious and natural the first and every time you ride it.

The ZOOZ Urban Ultralight is designed and built to withstand the test of time and timelessness.

We are building a small dealer/demo network where prospective customer can come try bikes and some locations where they can buy. At the moment, all sales happen only on this website -- zoozbikes.com.

Beginning in June 2021, we will be hosting pop-up demos in select cities. Sign up for our email list in the footer of this website to be in the know of when these things happen.

All sales right now are a PRE-SALE.

We are currently producing our second run of manufacturing and this pre-sale allows us to scale production in accordance with demand. The current production batch is due to be delivered in May with subsequent batches following throughout the rest of 2021.

Due to the inherent wait times of a pre-sale, we are offering a steep discount on all bikes. We also offer payment plans to allow customers to reserve their spot on line while spreading out their payments during the course of the wait.

Please note that there is a major chance that each batch will sell out before it arrives. So far, this has happened every time. The sooner you buy, the sooner you guarantee you will get your bike.

THE BIKE

Overall, it’s about the same size as a 26” mountain bike with a low seat. Depending on the model, tire outer diameters range form 24-26”. The seat height will be ~30” (+/- .5”). From steerer tube to seatpost -- 21.5”.
Our patented seat design is fixed and conceals most of the battery and electronics while providing a massive surface area for comfort and allows riders to sit closer or farther from the handlebars.

A choice of handlebars (6” or 9.5”) allows you to dial in your posture even further. We have had riders from 5’-6’5” claim that they felt comfortable on the bike. Most size riders will feel very comfortable on this bike and wonder why they ever spent so much time on a regular bicycle seat in the first place.

We have noted concerns about the distance from the seat to the pedals. We hear you, but now hear us.

This bike is intended to maximize the use of the THROTTLE. The pedals do come in handy for boosting speeds under acceleration, climbing hills, etc, but Zooz Bikes are meant to be ridden like a scooter. Thus, a neutral, upright seating position inspires confidence and control.
We periodically add pedal power to boost the motor. Normally, we would stand up for this – an athletic position where you would be standing on the pedals like a downhill mountain bike – and the seat stays low and out of your way for any unwanted taps in your nether regions while you rip across town.

On any electric bike, motor and bike speed is dependent on voltage. When a battery is fully charged it has a higher voltage than when it is discharged. Therefore, an electric bike will go faster when the battery is fully charged and slower when it is nearly empty.

Each ZOOZ Urban Ultralight is capable of various maximum speeds because each model has a different voltage capacity and the motor is optimized for that specific voltage range. and power.

Each ZOOZ model is shipped with a "set speed' that is lower than the maximum speed that each bike is capable of. You can expect the bike to reach the "set speed" even when the battery is almost empty.

You can change the set speed to be unlimited and each bike can go faster, although absolute maximum speed will depend on the voltage of the battery.

A throttle is an old-timey word for whatever mechanism squirts gasoline into an engine. Those days seem to be fleeting, but we’re still fond of the feel of what a throttle does. On a Zooz Urban Ultralight, the throttle is a lever that you actuate with your thumb to add power to the motor without pedaling.

There is also Pedal Assist. A cadence sensor on the crank measures how much you are pedaling and will add power to the motor to assist you according to your selection of 1-5 pedal assist levels. Pedal assist level 1 will offer the least amount of assist and level 5 will offer full power and will minimize the effectiveness of your pedaling.

It is our philosophy at ZOOZ to maximize the use of the throttle in most cases. However, we often pedal during acceleration in order to accelerate faster by assisting the motor with the power from our legs. This may seem counterintuitive, but it is guaranteed to get you flying fast!

Most electric bikes will feel much like a regular bike when you ride. The pedaling feature will always propel you forward although bikes with pedal assist will do just that - assist you when you pedal.

Some electric bikes have a throttle that act like a "go button" and will propel the bike forward without requiring you to pedal, much like a motorcycle or scooter.

Charging an electric bike is similar to charging a laptop. There is a dedicate port on the bike (usually on the battery) and the other end of the charger will plug into a standard electrical outlet. Most chargers will have a box in between that regulates voltage and current (amperage) to keep the battery at safe charging levels, sometimes called a "smart charger".

The electrical system is its own unit and we are available for any questions or troubles you may have. Warranty or not. The rest of the bike is as easy to service as any regular bike – crankset, headset, wheels, brakes, fork, handlebars, etc – and should be serviced by any reputable bike shop/mechanic. Unfortunately, there is some resistance to electric out there as well as some straight-up bad shops. If you have any concerns, get in touch and we’ll guide you in the right direction.

LEGAL & SHIPMENT

No, you do not need a license, registration or insurance to ride an electric bike in the United States of America, but it doesn't mean anyone can ride anywhere.

Zooz Bikes offers the Urban Ultralight as a platform that features different motor and battery configurations that maximize the performance within three different legal envelops.

The UU250 was design to satisfy European, UK, Australian and Japanese (among other countries) electric bicycle requirements (Euro L1E-a). This bike is also for sale in the USA and is suitable for novice riders or those who care more about weight and price rather than speed.

The UU750 and UU1100 are both designed to maximize performance within the legal limits in the entire USA. They are considered to be a bike and are legal to ride anywhere, anyhow a regular bicycle is allowed. It is not for bike lane use. As part of the User Agreement and Warranty, purchasers agree to obey local laws and ride safely.

Yes, all bikes are covered in a limited 1-year warranty. We want to keep all Zoozers rolling at all times and we will do our best to support our growing community and their needs. We’re real riders and we’re reasonable too. If you have any worries, reach out directly or find out what other Zoozers are saying about our customer service on Instagram or Facebook, etc. Find all warranty details here.

At the moment, we are only shipping certain models to USA, Canada, UK, some parts of Europe and Australia due to many logistical hurtles that we have faced and will continue to face. Global trade is quite volatile at this time and we have assessed a flat fee to ship bikes to the following locations based on an average of local taxes, duties, VAT, shipping prices, etc. Yes, the shipping cost can be quite high for some of these locations. It's the best we can do at this time.

UU 250 – USA, Canada, UK, Europe, Australia, UAE
UU 750 – USA, UAE
UU 1100 – USA, UAE

We will be adding more locations and vendors around the world as we develop those distribution channels. If you are interested in becoming a distributor, please email hello@zoozbikes.com

PAYMENTS

Partial.ly is not a financier or creditor and requires no credit check. Partial.ly is simply another checkout option that schedules flexible payments according to ZOOZ Bikes payment terms -- 40% down (inclusive of total cost of checkout, shipping, financing convenience fee and taxes). The balance can be scheduled at the customers desired frequency with a term length up to 6 months. Payments are scheduled for automatic payment at your selected intervals. You can change your payment intervals during your payment term. Bikes will be shipped when the balance is paid in full. If payments default, the Partial.ly customer can resume payments at their convenience. There are no refunds for payments already completed, but store credit via digital gift card will be issued.

Partial.ly is not a financier or creditor and requires no credit check. Partial.ly is simply another checkout option that schedules flexible payments according to ZOOZ Bikes payment terms -- 40% down (inclusive of total cost of checkout, shipping, financing convenience fee and taxes). The balance can be scheduled at the customers desired frequency with a term length up to 6 months. Payments are scheduled for automatic payment at your selected intervals. You can change your payment intervals during your payment term. Bikes will be shipped when the balance is paid in full. If payments default, the Partial.ly customer can resume payments at their convenience. There are no refunds for payments already completed, but store credit via digital gift card will be issued.

Questions? We talk!

We usually respond within an hour. If you want to speak to real human on an actual telephone, we can do that too!

Questions?       We talk!