ZOOZ Bikes are class 2, legal in all 50 states. We have a patented 4130 Chromoly steel frame set which is much stronger than aluminum and our bikes are still lighter than most brands. We engineered our battery system to lock-in securely and survive hard riding. We mixed BMX double-triangle frame geometry with motorcycle riding posture ie the long seat and high bars, which allows riders of all sizes to naturally find a comfortable riding position.

To look a level deeper, the battery and the motor are the heaviest parts of an ebike, we intentionally placed our battery up under the rider so its weight is now rider weight vs bike weight and hub motor is rotational weight that wants to move forward. In summary, our bikes feel lighter than they really are and are very nimble and that's why people find themselves riding playfully.

We are sold in many retail stores across the country and all of them welcome test rides. Click on the link below or go to any product page on our site and click the dealer locator button to find one nearest you.

https://zoozbikes.com/pages/dealer-locator

There are many things that can affect range and speed on an ebike, we test our bikes rigorously and provide real world ranges and speeds under various conditions on the product page of each model we offer.

Note that we test range using ONLY the throttle ie not pedaling. If you add pedal assist and especially if you ride like a normal person vs a speed demon, the range will be even more.

ZOOZ Bikes are designed with a fully upgradeable and serviceable platform. The drivetrain and electrical system are modular (“divorced”), meaning the battery, controller, and motor are stand-alone for easy maintenance and future upgrades. Our frames accept many industry-standard components, allowing endless customization and personalization. We also stock replacement parts for every ZOOZ model and generation—something many e-bike brands don’t—so your bike can always be repaired and kept rolling. Many DIY builders also choose the ZOOZ frame as a foundation for custom builds thanks to its common component sizing.

For everything else there are two key sources for all things ZOOZ. The ZOOZ owners portal on our website and the facebook owners group. Both are great for indepth info of all types from nerd level technical help to fun rideout meetups.

https://zoozbikes.com/pages/resources

https://www.facebook.com/zoozbikes

If you need immediate support, email support@zoozbikes.com or contact customer service directly at (817)266-9652.

All bikes that are purchased directly from Zooz or a certified dealer are covered by our limited 1-year warranty. We want to keep all Zoozers rolling and will do our best to support our growing community and their needs.

We understand that Zooz Bikes are extremely fun, and you may want to do stunts and rip them hard. However, our 1-year warranty only covers defects or disfunction from the factory. Damage that occurs while assembling, riding, or maintaining your Zooz are not covered under warranty.  

For full warranty information and to submit a warranty request use this link.

https://zoozbikes.com/pages/warranty

We hold all bike shipments for 24-48 hours. Cancellations of bike order before they ship are eligible for a full refund. Once a bike has been shipped, a cancelation is subjected to a 15% restocking fee on the original price of the bike due to cost of shipping and for the simple reason that we cannot then resell that bike. If you want to cancel after the bike has already been received, we will verify through photos that the box have been un-opened and we will send a return shipping label. Bikes cannot be returned once the box has been opened. As soon as we receive the returned bike and re-verify that the box has not been opened, we will issue the remaining balance after the 15% restocking fee. BIkes that have been returned that have clearly been opened are only subjected to a 50% refund.

Currently, we are only shipping bikes to the contiguous United States. We are working on opening up other markets around the world over the next few months and years. Our dealer locator has all our up-to-date dealers, including those outside of the US. We will publicly announce when we add new markets. Our Warranty is extended to those bikes that are located within the United States.

Assembling your ZOOZ is a simple and straight forward process that can be done by pretty much anyone with the tools and willingness to turn a wrench.However, we always recommend that you take your ZOOZ to a professional bike shop to have them perform the assembly, or at least bring it in after it is assembled to double check that it was put together correctly.Our bikes come about mostly assembled, but there is some assembly required.

Components like brakes, tires, cranks, pedals, handlebars, and stems are all industry standard sizes and readily available which makes servicing, replacement, and customization a breeze.  

There are tons of aftermarket parts available that bolt right on your Zooz, or you can check out our SHOP and grab any replacement parts or accessories you may want.  

We also recommend checking out the Zooz Owner's Facebook Group - There are tons of post threads and fellow owners that have tried and tested a ton of different options, and they're a great resource for figuring out what works for your specific needs.  

Another option would be to connect with a local bike shop. If one of our dealers is nearby (you can see the list of our dealers here), they're a great place to check out, but if there isn't a Dealer close, any reputable bike shop in your area should be able to get you set up for what you need, and where and how you ride. 

We don't recommend putting pegs on the axle, as it could damage the motor, bend the axles, or result in injury. 

The electrical drivetrain of the ZOOZ is "divorced" from the rest of the bike - which means the battery, controller, motor, and all components are stand-alone. This makes servicing the rest of the bike easy for anyone with standard bicycle knowledge.  

We recommend keeping your battery in a climate-controlled environment and storing it at about half charge. Try to maintain that half charge throughout the time it is stored. Once you are ready to ride again, make sure it is fully charged up before use.  

-Do not store a discharged battery. It could go into deep discharge which will reduce its life  

- Even if it can withstand storage temperatures of 23°F - 104°F (-10°C - 40°C), you can optimize its shelf life by storing it at room temperature 65°-75°F (18° - 23°C). 

Bicycle components will inevitably need to be replaced when they are worn out over time, due to use. It is the customer's responsibility to maintain their bike and ensure that it is in good working order before each ride. Routine maintenance and checks should be performed before each ride to ensure proper function and safety. (Damage from maintenance are not covered under warranty) 

• Brake pads: replace every 300 – 500 miles 
• Brake bleeding: preform as needed 
• Rotors: replace every 1000 miles (about 1609.34 km) or as needed 
• Chain: lubing & cleaning / replacing as needed 
• Tires: replace as needed 
• Tubes: replace as needed 

As the owner of the bike, you can expect to replace or maintain all the above parts within the lifetime of your Zooz Bike.  

All the parts you need to keep rolling can be found here on our website.  

It is important to check your brakes periodically. IF you do need to bleed your brakes, we recommend the brake bleed kit in the amazon link below. It has everything you need and nothing you don't. 

No, you do not need a license, registration or insurance to ride an electric bike in the United States of America, but it doesn't mean anyone can ride anywhere.

Zooz Bikes offers the Ultra Ripster, Ultra Urban and Ultra Flex as platforms that feature different configurations that maximize performance.

As part of the User Agreement and Warranty, purchasers agree to obey local laws and ride safely.

ZOOZ Bikes currently only ships via ground in the contiguous United States due to restrictions on shipping lithium-ion batteries. Please check the dealer locator in the top toolbar on this website for our growing dealer list outside of the USA.