We stand by the quality of our products and do not accept returns on used or opened items. Cancelled bike orders, items that are refused at delivery, and unopened bike shipments are subject to a 15% re-stocking fee which will be deducted from the amount of the product approved for return (excluding initial shipping charges) at the point of safe return to our shipping facility. Proof of unopened items will need to be verified with photos and submitted to firstname.lastname@example.org. A label will be provided when the return is approved. Refund will be issued once the item is received and inspected.
3rd Party or Self-Shipping: 3rd party or self-shipping of any ZOOZ Bike or battery is prohibited due to specific certifications that are required to ship our batteries. The information necessary for a 3rd party to ship our battery is proprietary and will not be provided if requested. We are not liable to accept returns for merchandise refused by a 3rd party shipper or international borders. We are not liable for any unresolved issues or parts for merchandise transported to regions we do not already ship to directly or have authorized dealers. It is the responsibility of the owner to source an e-bike specialist for repair or maintenance in an unsupported region.
Batteries: Batteries are FINAL. We do not accept returns or exchanges on all batteries. No exceptions!