Warranty Procedure

To get the warranty process started please complete the form below.

Please include any photos or videos of the issue you are describing. 

  1. Take a photo of your serial number (located under the bottom bracket by the cranks).
  2. Have your proof of purchase from an authorized Zooz Dealer or our website.
  3. Be prepared to share additional details and photos that the customer service team requests. 


See full LIMITED WARRANTY terms and conditions here.