Return and Refund Policy

Bike Orders:

• Cancellations Before Shipping: You may cancel your bike order for a full refund if the cancellation is made before the bike has shipped. PLEASE NOTE: Most bikes ship within 24 hours but can take up to 5 business days.  Once it has shipped all cancelations are subject to a restocking fee.
• Cancellations After Shipping:  We cannot change, intercept, or cancel orders that have already shipped. If your bike has already shipped, cancellations are subject to a 15% restocking fee to cover shipping and processing costs.
• Returns After Delivery: If you wish to return the bike after receiving it, please ensure the box is unopened. We will verify this through photos and provide a return shipping label. Once we receive the unopened box and confirm its condition, we will issue a refund minus the 15% restocking fee. Please note, opened bikes are not eligible for return.
• Opened Boxes: If a returned bike is found to have been opened, only 50% of the purchase price will be refunded.

Shipping Damage: While we take every precaution to ensure your bike arrives in perfect condition, minor cosmetic blemishes may occur during shipping, unpacking, or assembly. These are outside of ZOOZ's control. We do not offer refunds or exchanges for minor cosmetic issues (you'll likely add a few scratches on your adventures anyway!). However, any functional defects or damages will be fully covered under our warranty policy.

Parts Orders: Unopened, unused, and uninstalled parts can be returned within 14 days of purchase. Return shipping will be at the buyer's expense, and the parts must be in original condition for a refund.